Quick Specs

1. Acceptance of these terms

By creating an account, ordering a VM package, or otherwise using kalaharihosting.online, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Self-managed platform — what we provide

Kalahari Hosting provides self-managed virtual machines. We provision and maintain the underlying infrastructure — the physical hardware, virtualization platform, network, and power — but we do not manage, administer, secure, patch, or monitor the operating system, applications, or data inside your VM.

You are solely responsible for installing and maintaining your operating system, applying security updates and patches, configuring firewalls and access controls, managing your own backups, and any software or services you run on the VM. We do not provide managed support for issues arising from within your VM's operating system or software unless separately agreed in writing.

3. Billing and payment

VM packages are billed on a recurring monthly subscription basis through our payment processor, PayFast. By subscribing, you authorize recurring monthly charges to your chosen payment method for the amount shown at checkout, including any extras you've added to your package.

You are responsible for keeping your payment details up to date. If a scheduled payment fails, we may retry the charge and will attempt to notify you, but ultimate responsibility for ensuring payment succeeds rests with you.

4. Non-payment, suspension, and cancellation

If payment for your VM package or Hosting Package is not received or fails, we reserve the right to suspend or shut down the relevant service without further notice. For a VM, this may include disabling network access, powering off the VM, and — if payment remains outstanding beyond a reasonable period — permanently deleting the VM and any data stored on it. For a Hosting Package, this may include disabling your website and email accounts, and — if payment remains outstanding beyond a reasonable period — permanently deleting your hosting account and any data stored on it.

We are not liable for any loss of data, downtime, or damages resulting from suspension or termination due to non-payment, for either a VM package or a Hosting Package. It is your responsibility to maintain your own backups of any data or configuration you cannot afford to lose.

If you wish to voluntarily cancel your subscription — whether a VM package or a Hosting Package — you must provide us with at least 30 days' written notice via our contact form or by emailing us. Your subscription, and any associated billing, will remain active throughout this 30-day notice period, after which your service will be cancelled and, in due course, your data removed. Cancellation requests take effect from the end of this notice period, not from the date the request is made.

5. Acceptable use

You may not use your VM for any unlawful purpose, to send spam or unsolicited communications, to host malware or engage in attacks against other systems, or in any way that infringes the rights of others or violates South African law. We reserve the right to suspend or terminate service for any violation of this policy, in addition to any rights arising from non-payment.

6. Service availability

We aim to provide reliable infrastructure but do not guarantee uninterrupted or error-free service. Scheduled maintenance, hardware failures, network issues, or events outside our reasonable control may result in downtime. We are not liable for losses arising from such interruptions.

7. Your responsibilities

As the operator of a self-managed VM, you are responsible for: securing your operating system and applications; keeping software and security patches up to date; maintaining your own data backups; monitoring your VM's resource usage and performance; and ensuring your use of the VM complies with all applicable laws.

8. Limitation of liability

To the maximum extent permitted by law, Kalahari Hosting (a brand of Kalahari IT (Pty) Ltd) shall not be liable for any indirect, incidental, or consequential damages, including loss of data, revenue, or business, arising from your use of our services, including but not limited to suspension or termination due to non-payment, service downtime, or issues within your self-managed VM.

9. Hardware purchases

Hardware items (storage drives, memory, laptops, and other components) purchased through kalaharihosting.online are a once-off purchase, separate and distinct from any VM or Hosting Package subscription you may also have with us.

If a hardware item arrives faulty or damaged, you must report this to us within 7 days of delivery. Please contact us via our contact form or by emailing sales@kalaharihosting.online with your order number and a description of the fault. We are unable to guarantee a replacement or refund for faults reported after this 7-day period.

Many hardware items are also covered by a manufacturer's warranty beyond this initial 7-day period. Email us with your order number and we will confirm the warranty terms that apply to your specific item.

10. Changes to these terms

We may update these Terms and Conditions from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

11. Governing law

These terms are governed by the laws of South Africa, and any disputes will be subject to the jurisdiction of South African courts.

12. Contact us

Questions about these terms can be sent via our contact form.

1. Who we are

Kalahari Hosting is a hosting brand operated by Kalahari IT (Pty) Ltd, based in South Africa. This policy explains what personal information we collect through kalaharihosting.online, why we collect it, and how it's protected, in line with the Protection of Personal Information Act (POPIA).

2. Information we collect

When you create an account, we collect your name, email address, contact number, and a password (which is encrypted and never stored in plain text). When you configure and order a VM package, we store your selected platform, specifications, and pricing against your account. When you use our contact form, we collect your name, email, contact number, and message.

3. Payment information

Payments are processed securely by PayFast, a licensed South African payment gateway. We never see or store your card details — PayFast handles all payment data directly. We only retain a record of the transaction status (e.g. active, pending) and amount, so we know which services you've paid for.

4. How we use your information

We use your information to create and manage your account, provision and bill for the VM services you order, respond to enquiries submitted through our contact form, and communicate with you about your account or services. We do not sell or rent your personal information to third parties.

5. Third-party services

We use PayFast to process payments and FormSubmit to deliver contact form messages to our team. These providers only receive the information necessary to perform their function and have their own privacy practices governing that data.

6. Data security

Passwords are stored using industry-standard one-way encryption (hashing) and can never be viewed by us in their original form. Access to our systems is restricted, and we take reasonable technical measures to protect your information from unauthorised access, loss, or misuse.

7. Data retention

We retain your account and order information for as long as your account remains active, or as needed to comply with legal, accounting, or tax obligations. You can request deletion of your account and associated data at any time by contacting us.

8. Your rights

Under POPIA, you have the right to access the personal information we hold about you, request corrections to inaccurate information, request deletion of your information (subject to legal retention requirements), and object to certain uses of your information. To exercise any of these rights, contact us using the details below.

9. Cookies

Our site uses a session cookie to keep you logged in while you use your account. We don't use tracking or advertising cookies.

10. Contact us

If you have questions about this policy or how your information is handled, reach out via our contact form, or email us directly.